What to Do if Your Online Police Clearance Application is Rejected?

What to Do if Your Online Police Clearance Application is Rejected? Police clearances can be applied for online, but things don’t always go as planned. A common challenge applicants face is having their application for police clearance rejected online. When this happens, you might feel frustrated and confused as to why and how things went wrong.

Please correct any errors in your application, submit all required documents, and verify your payment to resolve the issue. The police clearance office can assist you if the problem involves a criminal record or a system error.

You can resubmit your application for processing once the issue has been resolved.

Police Clearance applications may be rejected for a number of reasons. The following are the most common issues applicants encounter:

Incomplete or Incorrect Information

Submitting inaccurate or incomplete personal information is one of the most common reasons for rejection. There may be errors in your name, address, or birthdate. Your application may be rejected if the application information differs from the information in government records.

Errors in Document Submission

The system may reject your application if your uploaded documents are unclear or do not meet the required specifications. There are a number of issues that you may encounter, including blurry photos of your ID, invalid government-issued IDs, or documents that do not match the specified file size or format.

Mismatch of Details

Similarly, a mismatch between the information you entered and the records on government databases can lead to rejections.

Consider the case in which your records at the National Bureau of Investigation (NBI) or other agencies are different. The system might reject your application if it identifies this as an issue.

Failure to Meet Eligibility Criteria

Police Clearances may not be granted to applicants with criminal histories or other disqualifications. The system may reject your application if your name is flagged due to a criminal record or pending cases.

Additionally, some local government units may have specific requirements for issuing clearances.

Technical Issues

Police Clearance website errors or poor internet connectivity can sometimes cause your application to fail. Your submission may be rejected if the system cannot process it correctly.

The following steps can help you resolve the issue if your application has been rejected:

Review Your Application

The application form you submitted must be carefully reviewed before anything else can be done. Check for:

• Incorrect personal details, such as spelled incorrectly, birth dates that are incorrect, or addresses that are mismatched.
• Document issues such as blurry or incorrectly formatted ID photos.

Correcting Errors and Resubmitting the Application

If you identify any mistakes or issues, correct them as follows:

• Any incorrect information should be updated.
• The documents must meet the requirements (clear photo, valid ID, and the right file size). If you make these corrections, you may resubmit your application. There are some systems that allow you to edit your application and submit it again. You may need to start a new application if that is not the case.

Visit the Police Station (If Necessary)

Police Clearance offices or the nearest station that handles clearances should be contacted if online submission fails even after repeated attempts or if the rejection requires in-person verification (such as fingerprinting or additional document submission). 

Your application may be processed more quickly if you submit it in person.

Resolve HIT Status or Criminal Record Issues

Before you can obtain a clearance, you will need to resolve issues such as “HIT” status (a potential match with criminal records) or previous offenses. 

This may involve:

• Your record will be cleared if any charges were filed against you.
• Any confusion in the records can be cleared up by contacting the NBI or other appropriate authorities.

Contacting the Police Clearance Help Centre

You can contact the help center if you are unable to find the reason for rejection or the system does not explain the issue clearly. You can contact the customer service team by:

• Hotline: 117
• For General Inquiries: (02) 723-0401 or loc 766

You can get specific information about why your application was rejected and what steps to take to fix it from the help center.

Follow these tips to minimize your chances of having your Police Clearance application rejected in the future:

Double-Check Information

Verify your personal details before submitting your application. Make sure that:

• There is a match between your full name and the one on your government-issued identification cards.
• The address and birthdate you provided are correct.

Ensure Document Quality

Your submitted documents must be of high quality. Here are a few tips:

• Photocopy your ID in high-resolution.
• Clear and legible documents are essential.
• Verify that the file size and format are correct.

Stay Informed About Requirements

Police Clearance requirements are subject to change, so check the official website frequently. Before submitting your application, make sure you meet all eligibility requirements.

Getting your Police Clearance application rejected can be frustrating, but understanding why it happened and knowing what to do next can help you quickly resolve the issue. You can increase your chances of a successful clearance by reviewing your application, contacting support, and ensuring that your documents meet the required standards.